Retourbeleid
At Oduree, you always have the option to return your order within 30 days of receipt,
as long as the product is unused and in its original condition. Below you can read exactly how it works.
Conditions for returns
You may open the shipping box to view your order.
However, the product itself must not have been used or activated. The contents must be 100% complete and undamaged.
For hygiene reasons, we cannot accept returns of opened or used products.
How does returning work?
Would you like to return something? Please always contact
our customer service first. If your return is eligible, we will send you a return form with
instructions by email. This form is required to ensure that the return process runs smoothly.
You are not required to provide a reason, but doing so helps us to make the process faster and easier.
You will receive the return address via the return form.
Return shipping costs
The costs for returning your order are at your own expense.
If something went wrong on our part or if the product arrived damaged, please
contact us. We will then provide a suitable solution.
Refund
Once we have received and checked your return shipment,
the purchase amount will be refunded within a maximum of 14 working days. This usually takes place within 5 working days.
<br><br>The original shipping costs will also be refunded, but only for the standard shipping option. Any
additional
shipping services you may have chosen are not included.
Exceptions
- Used or opened car perfumes cannot be returned.
- Damaged orders must be reported to our customer service department within a reasonable period of time. We will then help you
find a solution.
- Did you receive free products? Then you must return the entire order, including the free items.
If we do not receive them back, your return will not be accepted.
